As part of our business development, most of us are participants or presenters of teleconferences (or both)! The service I recommend to my clients to use for bridgeline service is Free Conference Call. For a free service they have the best customer service I have encountered and offer the ability to record the call, and after hosting many conferences with their services I have never had any major technical difficulties. They also offer several other services including Free Voice Center which allows you to set up a Virtual Call In Message Center with multiple mailboxes for free!
Several weeks ago however, some of the major cellular phone services began blocking calls to many of the free conference line services, despite the fact that this goes against FCC regulations. Here is an excerpt from the most recent update I have received from Free Conference Call.
"As we know many of you have seen,
the news media and bloggers have been covering the fact that Cingular/AT&T,
Sprint and Qwest have been blocking some of our FreeConferenceCall numbers. Our
goal with this month's newsletter is to separate fact from fiction, and, more
importantly, set the record straight with the answers that you so richly
deserve. We have spoken extensively with customers, competitors and lawyers to
fully assess the situation and the implications for FreeConferenceCall
users.
Last week, some of our Cingular and
Sprint customers began calling into customer service with issues surrounding
their connections to our service. After speaking with Cingular's customer
service group, our customers were given numerous, and unfounded, reasons for the
call blockage. Reasons cited included fraud, international forwarding, fee
disputes and, to our astonishment, that we were blocking our own
FreeConferenceCall numbers. We cannot corroborate or justify any of these
reasons. FreeConferenceCall would never knowingly impede our customers from
using our services. For now, we can tell you that a Cingular spokesperson has
gone on record and stated that their terms of service gives them the right to
block any number they wish and also said that AT&T's wireless service is
"between one person and another person, not between one person and many."
Cingular and Sprint have chosen to block service to our shared customers
regardless of Federal Communications Commission (FCC) rules and regulations.
Neither carrier has ever directly complained, filed suit or even contacted
FreeConferenceCall. The upshot is that carriers are basically telling you that a
cell phone is not intended for use on conference calls of any type."
To solve some of the immediate issues surrounding this problem, Free Conference Call is offering new numbers to use for your future teleconference needs. It is easy to obtain a new number, simply go and "re-register" for a new account. The new number you will receive should be free from the blockage issues, at least for the time being.
It is important that all of us ban together and send complaints to the FCC and our State Attorney General letting them know about this unfair trade practice and that we as consumers will not stand for it.
Free Conference Call has created a blog to serve as an information portal where you can find more information and stay up to date on the developments of this sticky situation that is all to reminiscent of net neutrality.